Sales & Technical Support
Pre-sales Design Support
Surveillance Technologies offers a range of pre-sales support services, including assisting in site surveys, product demonstrations, end users interaction and support marketing material.
Surveillance Technologies identifies key projects that require the extra support of the product representative. This additional support service is factored into the scope of works and can employ the services of Surveillance Technologies staff or even the manufacturers representative should the project require a high level of commissioning support.
Remote Technical Support
Surveillance Technologies offer phone and web based Technical support to all its customers. Technical Support is an essential part of representing technical products and its important that the support is responsive and assists the Technician to diagnose and rectify the issue.
Specialist Support Service
Surveillance Technologies can offer a bespoke Support Service for clients if required. Due to the technical nature of security products it is now possible to provide high level remote technical support, savings the integrator time and the end user money.